How does conflict resolution progress in therapy? This question leads De Shazer to a stimulating discussion of all the things clients and therapists do during a session. When the weight lies in investigating solutions rather than complaints and problems, therapies can be brief, sometimes just a session. Customers who know and accept as valid the solutions of their conflicts can overcome them even in cases considered too severe to be treated in short therapies from other therapeutic guidelines.

A special innovation is the computer analysis of sessions. With this help, customers see the full profile of their situation and can better discern the ways of solution. The originality of the approach presented by De Shazer, "one of the most interesting theorists in the field of systemic therapy" (Dr. K. Ludewig, University of Hamburg) is that it encourages intense cooperation and co-creation between clients and therapists to find quick and effective solutions.